Presence feature within Intermedia Unite helps to indicate which of co-workers are available for collaboration and communication.

Your presence status is displayed near the Settings (gear icon). 


Changing Status

Users can manually toggle their presence: 

On iOS:

  1. Navigate to My Account (gear icon) 
  2. Click on Status to change presence status


On Android:

  1. Navigate to Settings (gear icon) 
  2. Click on Information icon
  3. Tap Status to change presence status


Status Descriptions

Depending on the type, presence statuses could be changed manually or automatically:

available Available Automatically or Manually:  This status indicates that a user is available to chat or talk on the phone
away Away Automatically: when a user locks their computer or we detect no activity on the desktop for 3 min
busy Busy Manually: when a user wants to indicate to others that they are busy and may not respond right away
offline Offline

Automatically: when user’s applications go offline

on call On Call/In a meeting

Automatically: when a user is on a call or is in a Intermedia AnyMeeting

ScreenShare Screen sharing

Automatically: when a user is performing a screen share in the Intermedia AnyMeeting

Note: Screen sharing status will disable call and chat notifications. 

 DND Do not disturb

Manually: when a user doesn't want to get any notifications and send all incoming calls to voicemail 

More:  If you are on a call or in a meeting while being in Do Not Disturb status, you can turn it off and your status will change to On a Call/In a meeting automatically.

In Do Not Disturb status, missed calls counter wouldn't change even if someone calls you. You will need to go to Call History section to check if you had any. You can also always turn it off in one tap using the Disable or Clear button in the DND header. 
dnd header

Note: in this status, calls that came through a Hunt Group would still ring to you.

Note: statuses Offline and Away will show since when the person is unavailable in a format Away since. If the person is away since yesterday, it will show the date. If the date is the same, then it will show the time.