Your Caller ID is the number that people who are external to your organization will see when you call them. You can choose whether to display any other user’s phone number, the company’s Auto Attendant phone number or any other number as your Outbound caller ID number. You can also Block outbound caller ID, if you do this, your call will be displayed as anonymous. 

Note: Do not confuse Caller ID with Caller ID Name Display (CNAM). Caller ID is always a number, and CNAM is usually a short text. To change CNAM of a number, contact Support.

Caller ID doesn't show up when you make an internal call. Your username and extension will show up instead.

Caller ID can be set either in HostPilotĀ® Control Panel or in Intermedia Unite desktop app.

To change your Caller ID in HostPilot follow the steps below:

  1. Log into HostPilot and click Intermedia Unite;
  2. Click Users tab on the left;
  3. Select a user by clicking their name;
  4. Click Caller ID;
  5. Choose from the following:
    • Click on the drop-down list and set the Caller ID to the Auto Attendant or any other phone number the customer has on their account.
    • Set any DID (should comply with local laws governing prevention of SPAM calls)
    • Block outbound Caller ID
  6. Click Save changes.

To change your Caller ID in Intermedia Unite desktop app navigate to Application Settings.

Following options are available for the selection:

  1. Personal user's DID
  2. Anonymous 
  3. Auto Attendants 
  4. Hunt Groups where the end-user is added

The account administrator can select a custom Outbound caller ID setting for the end-user that is not available for the user selection. In this case, the end-user will be able to see the setting and change it to one of the available options. After that end-user will not be able to return to a specific Caller ID in Intermedia Unite settings that is not included in one of the categories mentioned above.

Selected caller ID will be applied for all calls placed by the user (including desk phone, mobile Intermedia Unite app, desktop Intermedia Unite app). Changes made to the Caller ID are implemented immediately. 

Note: when an inbound call gets forwarded to a cell phone, the caller ID will reflect the actual caller's number and not your business Caller ID set in the admin portal. Once the call is off our network it will reflect the Caller ID of that callers 10-digit DID.