This article describes troubleshooting steps for the situation when you do not receive notifications for calls or messages to your Intermedia Unite desktop application.

Application settings 

Note: If a user has muted a chat, he won’t get any notifications for that chat. If a user has set do not disturb/out sick/off work/on vacation status, he won’t get any notifications for all chats.

Check that notifications are enabled in the app:

  1. Click on your profile picture > Application Settings.
  2. Check necessary notifications are enabled, adjust if needed.
  3. Save changes.

app settings

Operating System settings 

Check whether quiet hours function is turned on under OS settings.

  • Windows: Settings > Focus Assist.
    Note:  for different Windows versions DnD feature may be called "Quiet hours" or "Focus assist". 
  • Mac: check if the application notifications and Do Not Disturb are enabled: navigate to System Preferences > Notifications > Intermedia Unite > Allow Notifications and System Preferences > Notifications > Do Not Disturb.

When quiet hours are turned on you will expect the following behavior from the Intermedia Unite app notifications:

  • All kind of notifications will be suppressed: pop-ups for new messages and calls, sound notifications.
  • Within the application itself, you will see indicators and counters for new messages and calls as usual.
  • An active call bar will be displayed within the app.
  • This will not make any effect on the desk phone: calls will be received as usual.
  • User status doesn't change.