This article describes Microsoft Outlook Integration with Intermedia Unite Desktop App.

Windows

System Requirements

Operating System

  • Windows 7 32/64-bit
  • Windows 8.1, 32/64-bit
  • Windows 10, 32/64-bit

Note: requires manual installation of Microsoft .NET Framework 4.6.1 or higher for Windows 8.1 and earlier versions. For later versions it is included in OS.

Email Clients

  • Microsoft Outlook 2019
  • Microsoft Outlook 2016
  • Microsoft Outlook 2013

What does it do?

With Intermedia Unite Outlook integration users will be able to:

  • See presence status of their colleagues within Outlook. 
    Presence information is pulled from Intermedia Unite and is displayed on the bar on the left of the user's photo. Read the Knowledge Base article on Intermedia Unite Desktop App: Presence Status for more information about Intermedia Unite presence functionality. 

    presence
  • Click-to-call co-workers and external contacts from Outlook using Intermedia Unite.
    Select any contact in Outlook (alternatively, you can open any email message in Outlook) and hover over the user photo to see the Phone icon. Click the Phone icon to start Intermedia Unite call.

    contacts_call
    message_call
  • Click-to-chat with any co-worker from within Outlook emails and calendar entries using Intermedia Unite.
    Similarly to the previous step, select an Outlook contact and hover over the user's photo to locate the Chat icon. Click the Chat icon to start a chat in Intermedia Unite.

    message_chat

Installation

Intermedia Unite Outlook integration is delivered with Intermedia Unite Desktop App.

Note: if you do not see Integrations tab in the Intermedia Unite Desktop App, make sure that the latest version is installed. Read the Knowledge Base article on Intermedia Unite Desktop App: How To Upgrade App for client upgrade information.

Feature is disabled by default, follow the steps below to enable it manually:

Scenario 1. User manually enables integration

Important: Admin Rights are required in order to enable Integration.

Click on your user icon in Intermedia Unite > Integrations, check the box for Microsoft Outlook integration, click Save Changes.

Confirmation with Windows admin permissions will be asked. On successful enablement, user will see Changes Saved notification and checkmark. Outlook restart is required to start using the Integration.
enable

Scenario 2. Admin pre-enables integration

Administrator runs UniteOfficeIntegration.exe with -silentinstall key from Intermedia Unite installation directory with administrator permissions. In the table below you can find default installation paths for all installation types.

Application Installation Executable path Command
Intermedia Unite installed for all users C:\Program Files\Intermedia Unite\OfficeIntegrationServer\UniteOfficeIntegration.exe UniteOfficeIntegration.exe -silentinstall 
Intermedia Unite installed for current user C:\Users\{UserName}\AppData\Local\Programs\Intermedia Unite\OfficeIntegrationServer\UniteOfficeIntegration.exe UniteOfficeIntegration.exe -silentinstall

After that, user can enable integration himself. No admin permissions will be required. Outlook restart is required to start using the Integration.

Mac OS

Note: Outlook integration for Mac only enables click-to-call and does not require anything else to be installed besides the Intermedia Unite Desktop app for Mac.

With Intermedia Unite app being set as the default calling app on your machine the following actions are available to be performed from Outlook:

  • Click-to-call Outlook contact number:
    Outlook contact
  • Click-to-call number from the email, if it is has been set as tel- or callto-link:

    Outlook email

After that Intermedia Unite app will be opened with number dialed in keypad. If another app is opened follow the steps in the article Intermedia Unite Desktop App: Click-To-Call which describes how Intermedia Unite app could be set as default calling app on your machine.