If Intermedia Unite app is not opened with phone number dialed in it when using click-to-call functionality, reasons for that may vary depending on your operating system:

  • Windows
  • Mac OS

Note: if no app is opened when you click on the phone number from the website this means that link has not been embedded by developers into the text which contains this phone number. You will want to use a third-party browser extension to convert phone numbers into clickable links.

Windows

  • Check that your computer is running Windows version 8.1 or higher
  • If another app is opened when you click on the number, default calling app needs to be switched  to Intermedia Unite desktop app under Windows settings with the steps described in this article: Intermedia Unite Desktop App: Click-To-Call

Mac OS

  • If another app is opened when you click on the number, the default calling app needs to be switched to Intermedia Unite desktop app under Preferences of the current default app. The steps on how this could be done are described in the article: Intermedia Unite Desktop App: Click-To-Call
  • If another app is still opened with another app, this probably means that website is using CALLTO: type of links instead of TEL:. The third-party application needs to be used to set Intermedia Unite app as the default app for handling CALLTO: links.