This article describes the ways how contacts from your local mobile address could be synced to Intermedia Unite mobile app and then populated accross all other Intermedia Unite apps you are using.

Sync Contacts from local Address Book to Intermedia Unite mobile app

During initial installation of Intermedia Unite mobile app user is prompted to grant permissions for a various features, including access to local contacts on your mobile device. If you want the mobile application to populate with your local contacts you will need to allow the app access. If you wish to do this in retrospect then you can change permissions for app under your device settings.

  1. Go to Settings of your device (additionally navigate to Apps for Android).
  2. Select Intermedia Unite mobile app.
  3. Allow app to access the contacts (additionally navigate to Permissions for Android).


Settings iOS


Settings Android

Once access is granted mobile contacts will be synchronized from the Contacts directory on your mobile device and other apps, such as Gmail, Hosted Exchange, iCloud to the Intermedia Unite mobile app. These contacts will be shown in Intermedia Unite mobile app under Personal contacts section:

personal contacts list

Sync Contacts from Primary Intermedia Unite mobile app to all Intermedia Unite applications

Synchronization for contacts created on your Mobile device to Intermedia Unite applications on all your devices, Desktop and Mobile, could be enabled in the Intermedia Unite mobile app under My Account> Sync contacts to Intermedia Unite.


enable ios


enable android

Once the synchronization is enabled on the mobile device, this device will become the Primary device for the Intermedia Unite user. This means that local contacts only from this Primary device will be synced to other Intermedia Unite apps.

Note: if you will attempt to enable Sync in Intermedia Unite mobile app on additional device you will receive the warning that contacts are already syncing from another device (Primary). If you'll proceed with sync on additional device, contacts synced from the original mobile device will be removed from Intermedia Unite applications.


Changes are frequently pushed to the server. Time of the last sync could be checked in app. To push updates to servers use the Sync now option.

sync now

If a contact has several numbers, you may want to default one of them. This could be done in several ways:

  • Once contacts are populated to Intermedia Unite Desktop app and you will attempt to call synced contact, you will be prompted to set primary number for this contact:

DT primary

  • Alternatively you could set primary number from the Conversation with this Contact:

DTprimary from conversation

  • From Intermedia Unite mobile app:


Favorites selection for contacts synced from Mobile will be synced to all Intermedia Unite applications for the user if Sync is enabled.


  • Once Sync is enabled, all Personal contacts from the Primary mobile app will be synchronized.
  • Once User disables Sync contacts to Intermedia Unite from Primary device or set another device as Primary, all previously synced contacts will be deleted from the server and become available only on the corresponding device. If any of these contacts were tagged as Favorites, this mark will be lost.
  • Contact synced from Mobile could be modified from the Intermedia Unite mobile app on the Primary device. The Contact will be changed both on the Primary device and in Intermedia Unite mobile app.
  • Changes on the mobile device which is not set as Primary are only available for the local contacts of this device.