Any Hunt Group on Intermedia Unite can be upgraded to a Contact Center Express.

1. Go to Voice Services > Groups > click on the name of the group.

2. There will be a link to Upgrade to Contact Center Express in the General tab.

3. Click Upgrade on the next page.

Note: Only users with enabled Contact Center functionality can be added as Agents or Managers to the Contact Center.

To check if user has Contact Center functionality enabled please see the article Intermedia Unite Contact Center Users.

More information can be found in the article Managing Contact Center Express on Intermedia Unite.