Any Hunt Group on Intermedia Unite can be upgraded to a Contact Center Express.

1. Go to Services > Unite > Groups > click on the name of the group.

2. There will be a link to Upgrade to Contact Center Express in the General tab.

3. Click Upgrade on the next page.

Note: only users with enabled Contact Center functionality can be added as Agents or Managers to the Contact Center.

To check if a user has Contact Center functionality enabled refer to the article Intermedia Unite Contact Center Users.

More information can be found in the article Managing Contact Center Express on Intermedia Unite .

4. Once you upgrade a Hunt Group to Contact Center group, it will no longer be located under Groups tab. The newly upgraded group will be migrated to Contact Center > Groups: