Adding Unite to a User gives access to additional services and options like the ability to add and use up to 5 VoIP devices, assign a direct dial phone number and extension, access their own personal voice mail, and a number of additional features packed in the service.

In HostPilotĀ® Control Panel, navigate to Services > Unite > Users tab to adjust the following configurations:

General Tab 

      1. Change the Extension.
      2. Change or add a Phone Number.
        • A phone number MUST be assigned to activate the user.
      3. Adjust the Call timeout for voicemail.
      4. Change the user's Location.
      5. Change the user's Time Zone.
      6. Disable Voice Services.


Note: disabling Intermedia Unite Voice Services will stop any billing going forward, for this User, and automatically unassign their devices, phone numbers, and clear their Unite settings. This cannot be undone!

Caller ID Tab

      1. Change or block the outbound Caller ID.
        caller id

Fm Fm Tab

      1. Set Find Me Follow Me settings

Call recording Tab

      1. Choose call recording type or disable call recording for the user.
      2. Set the number of days after which the call recordings for this user are permanently deleted, or disable auto-deletion.
      3. Set up call recording notifications.
        call recording

Voicemail Tab 

      1. Change the Email for voicemail address, for notifications
      2. Update the voicemail Greeting
      3. Change the voicemail PIN
      4. Enable/Disable Auto deletion of voicemail after 90 days.
      5. Enable/Disable Voicemail Transcription.
      6. Enable/Disable E-mail notification, which allows additional options:
        • Enable/Disable Include voicemail transcription
        • Enable/Disable Include voicemail file
        • Enable/Disable Delete voicemails on server
      7. Enable/Disable sending SMS notifications
      8. Enable/Disable Mark voicemail as read after notification is sent  


Devices Tab

      1. Assign new devices.
      2. View current devices assigned and Edit or Unassign the device.


Important: each user should have no more than 5 devices assigned, including Intermedia Unite Desktop and Mobile applications. If there are more, it will cause registration and other issues.

Read the Knowledge Base Article on Managing Voice Services Settings For Users for more information.