This article describes managing Intermedia Unite users. To learn about Intermedia Unite subscriptions, read the What Is An Intermedia Unite Subscription And How Do I Manage It article.

Important: if your account is not on a Subscription billing model and Subscriptions tab is not present in your HostPilot – please refer to this article in regards to managing and creating Intermedia Unite Users.

What is a Intermedia Unite user and how do I manage it?

What is a Intermedia Unite user and how can I manage it?

Create a User

  1. Navigate to the  Users > Create User OR Services > Unite > Users page and click the Create User button.
  2. Enter the user's Name, E-mail address, and create or generate a Password.
  3. Adjust the e-mail address in Send Password.
  4. Click Create. The user will be created and you will be returned to the user list.
    Create user

Note: the new user will receive a welcome email with login instructions and other useful information on the address you have specified in Email address field.

Creating multiple users

In order to provision multiple Intermedia Unite users at once, administrators can use Intermedia Unite User Import Tool. The tool allows importing up to 1,000 users from a file with Comma Separated Values - CSV format, maximum 2 MB in size. XLS and XLSX files will NOT be accepted.

Read the Knowledge Base article on Intermedia Unite Mass User Import for more information.

Enable Intermedia Unite for a User

There are two ways to enable Intermedia Unite for a User:

  1. Navigate to the Users > Username >Intermedia Unite > select Auto-assign a new number or choose a number from the list of Available/ unused phone numbers and click Enable.


  2. It will take around 30 seconds to configure a user.

    Configure user


  1. Navigate to the Services > Unite > Subscriptions > Assign Subscriptions.

    Assign subscription

  2. To assign licenses to an individual user or multiple users, click on Users without Intermedia Unite > check for selected users > Proceed.

    Assign multiple

  3. It will take around 30 seconds to configure a user.


Important: Intermedia Unite can be enabled for a user via User List/User Settings ONLY if there are enough available Intermedia Unite Subscription licenses, otherwise Not enough subscriptions error will appear.

Not enough subs

Not enough subs

Disable Intermedia Unite for a User

There are two ways to disable Intermedia Unite for a User:

  1. Navigate to the Users > Username > Unite > General and click Disable Unite at the bottom of the page and then click Disable Service.

    Disable Voice


  1. Navigate to the Services > Unite > Subscriptions > Assign licenses.
  2. Unassign subscriptions from an individual user or multiple users > uncheck Intermedia Unite for selected users > Proceed.

    Unassign subs

  3. Notification window will appear, choose Confirm. The Intermedia Unite Subscription license will then become available, but will not be canceled. Unassigned licenses do not result in changes to the bill.

    Bill change

Note: the phone number assigned to the user will be released and added to the account's number pool.

Manage a User

You can manage additional parameters of the User that you have created.

Navigate to Users and click on the user's name you wish to manage.

Click on the User Info tab to adjust general user configurations:

  1. Upload Profile photo.
  2. Change the user's Display Name.
  3. Adjust their E-mail Address.
  4. Reset Password for their user account.
  5. Edit the users Password Settings; allow them to change their own password.
  6. Add detailed User Info, like First/Last name, alternate e-mail addresses, cell number, department, and other information. 
  7. Set User Permissions. Read the following Knowledge Base Article for further information:  Managing User Permissions 
  8. Disable the User.
    Note: once disabled, users won't be able to use any Unite features or devices. The data will remain on the server indefinitely and can be accessed again by re-enabling the userDisable

To learn how to manage Intermedia Unite User's Unite Settings, read the Knowledge Base article Managing Voice Services Settings For Users.

Delete a User

Important: user(-s) cannot be deleted if Intermedia Unite service is enabled for this user(-s).

  1. Disable Intermedia Unite for the user(-s) as described in Disable Intermedia Unite for a User section of this article.
  2. Go to Users on the top of the HostPilot Home screen and check the box next to the user(-s) you disabled Intermedia Unite for in the previous step. Hit Delete Selected Users button to remove them from the account completely.
    Delete user

For information on how to set up Intermedia Unite, Intermedia AnyMeeting and SecuriSync users please see the following articles:

Getting Started With Cloud PBX Services for Intermedia Unite User

Getting Started With Intermedia AnyMeeting In HostPilot

SecuriSync: User & Storage Management