What is a Intermedia Unite Subscription and how do I manage it?

What is a Intermedia Unite user and how do I manage it?

What is an Intermedia Unite Subscription and how do I manage it?

An Intermedia Unite (Unified Communications) subscription includes Cloud PBX , Chat, SecuriSync and Intermedia AnyMeeting services. Each user needs one license from the Intermedia Unite Subscription to use Intermedia Unite.

In order to manage subscriptions you need to login to HostPilot with your administrator's credentials and navigate to Services > Voice Services > Subscriptions

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Purchasing Additional Subscription licenses

In the Subscriptions section, you can purchase additional new licenses by increasing the number of licenses in the corresponding field.

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After clicking Save changes, the charge confirmation notification window will appear. Click Confirm to proceed.

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Each purchased subscription generates a rebate that can be used as an individual discount on many top-of-the-line devices and can even be redeemed to obtain free devices with certain promotions. Read the Knowledge Base article Managing Device Rebates In Intermedia Unite for more information.

Note: newly purchased licenses are free for the first 7 days. The first-month charge will be prorated according to the date of purchase.

Reducing Subscription Licenses

To reduce the number of available licenses, navigate to Services > Voice Services > Subscriptions. Reduce the number of licenses and click Save changes.

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Important: any used rebate associated with the Subscription license will result in a financial penalty if the Subscription license was purchased less than 12 months ago.

What is a Intermedia Unite user and how can I manage it?

Create a User

  1. Navigate to the  Users > Create User OR Services > Voice Services > Users page and click the Create User button.
  2. Enter the user's Name, E-mail address, and create or generate a Password.
  3. Adjust the e-mail address in Send Password.
  4. Click Create. The user will be created and you will be returned to the user list.
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Note: the new user will receive a welcome email with login instructions and other useful information on the address you have specified in Email address field.

Enable Intermedia Unite for a User

There are two ways to enable Intermedia Unite for a User:

  1. Navigate to the Users > Username > Cloud PBX > click Enable Voice Services.

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  2. Assign a phone number to activate service and click Save changes.

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OR

  1. Navigate to the Services > Voice Services > Subscriptions > Assign Subscriptions.

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  2. To assign licenses to an individual user or multiple users, click on Users without  Cloud PBX  link > check for selected users > Proceed.

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  3. It will take around 30 seconds to configure a user.

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Important: Intermedia Unite can be enabled for a user via User List/User Settings ONLY if there are enough available Intermedia Unite Subscription licenses, otherwise Not enough subscriptions error will appear.

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Disable Intermedia Unite for a User

There are two ways to disable Intermedia Unite for a User:

  1. Navigate to the Users > Username > Voice Services > General and click Disable Voice Services at the bottom of the page and then click Disable Service.

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OR

  1. Navigate to the Services > Cloud PBX > Subscriptions > Assign subscriptions. 
  2. Unassign subscriptions from an individual user or multiple users > uncheck Cloud PBX for selected users > Proceed.

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  3. Notification window will appear, choose Confirm. The Intermedia Unite Subscription license will then become available, but will not be canceled. Unassigned licenses do not result in changes to the bill.

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Note: the phone number assigned to the user will be released and added to the account's number pool.

Manage a User

You can manage additional parameters of the User that you have created.

Navigate to Users and click on the user's name you wish to manage.

Click on the User Info tab to adjust general user configurations:

  1. Upload Profile photo.
  2. Change the user's Display Name.
  3. Adjust their E-mail Address.
  4. Reset Password for their user account.
  5. Edit the users Password Settings; allow them to change their own password.
  6. Add detailed User Info, like First/Last name, alternate e-mail addresses, cell number, department, and other information.
  7. Set User Permissions. Read the following Knowledge Base Article for further information:  Managing User Permissions
  8. Disable the User.
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To learn how to manage Intermedia Unite User's Voice Services Settings, read the Knowledge Base article Managing Voice Services Settings For Users.

Delete a User

Important: user(-s) cannot be deleted if Intermedia Unite service is enabled for this user(-s).

  1. Disable Intermedia Unite for the user(-s) as described in Disable Intermedia Unite for a User section of this article.
  2. Go to Users on the top of the HostPilot Home screen and check the box next to the user(-s) you disabled Cloud PBX for in the previous step. Hit Delete Selected Users button to remove them from the account completely.
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For information on how to set up Cloud PBX , Intermedia AnyMeeting and SecuriSync users please see the following articles:

Getting Started With Cloud PBX Services for Intermedia Unite User

Getting Started With Intermedia AnyMeeting In HostPilot

SecuriSync: User & Storage Management