This article describes how to integrate Intermedia Unite with Zendesk.

Installation

  1. Log into your Zendesk account as Administrator and click on the gear icon in the navigation pane. Select Marketplace under APPS.
  2. Find Intermedia Unite in the search field.

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  3. Click on Free under the app name and select the account you want to install the app in from the dropdown menu and click Install.
  4. On the next screen you can change name for the app and change plugin settings. You can also set role or group restrictions for the app. Click Install to finish the process.
  5. Intermedia Unite icon will be shown in the top corner of the screen.

Updating Plugin And Settings

  • If you need to install new version of the app you can just update it. It is not necessary to re-install the whole app.
    1. To do this navigate to Admin > Manage > Currently Installed. Click on the arrow near the settings icon and choose Update from the dropdown menu.

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    2. Select "Upload a new version of your App" and choose. ZIP file with the new app version.
    3. Click Upload on the next screen. Verify the settings and click Install to update the app.
  • You can manage plugin settings by navigating to Admin > Manage > Currently Installed. Click on the arrow near the settings icon select Change settings from the dropdown menu.

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