All accounts are being migrated to new archiving platform. If your archiving control panel interface differs from the one below, please refer to this article Email Archiving: Recovering Permanently Deleted Mailbox Items

When you delete an item from Deleted Items folder, there is a way to restore it from Personal Archive. Here is what you need to do:

  1. Login to My Services using your email address and mailbox password.
  2. Click Email Archiving > Manage Your Archive.

    My Services

  3. Click Filter and find the deleted message using any of the search criteria.
  4. The message can be recovered by either downloading a message in its original format (eml) or sending it back to your inbox as an attachment. Highlight the message you were looking for and select Send or Download accordingly.
    Send

Note: When exchange mailbox or the whole AD user is deleted, the data from the mailbox remains in the archive and can be accessed by a search admin.