Unite for Teams license allows customers to use their existing Intermedia Unite phone service within Microsoft Teams. Once the setup is complete, customers with Intermedia Unite service and Office 365 will be able to use the O365 phone system add-on to make and receive calls through their Microsoft Teams using their Intermedia Unite phone service.

The following should be obtained before beginning this setup process:

To start using Unite for Teams:

  1. Purchase a Unite for Teams license for each user
  2. Provision and assign M365 licenses required for this integration
  3. Create Intermedia Unite users and assign Unite for Teams license to each user
  4. Reach out to Intermedia Onboarding Team for assistance with TeamsConnector configuration or refer to the Self-service TeamsConnector Account Configuration (Admin Guide) article if you already have access to your TeamsConnector account
  5. Enable Azure SSO so users can log into their Intermedia Unite apps using Azure AD/O365 creds
  6. Configure Intermedia Unite PBX to use Intermedia Unite features, such as AutoAttendant, Hunt Groups, etc.
  7. Disable chat
  8. Enable the Autodelete Voicemail option in Intermedia Unite
  9. Disable voicemail in Teams

Read the following troubleshooting articles for more information: