This article describes possible issues with the Push notifications on Intermedia Unite Mobile app.

Issues

  • Incoming calls don't come through
  • Call notification is shown for a brief moment, making it impossible to pick up the call

Troubleshooting Steps

  • Open Settings Screen (gear icon on the Main Screen)
  • Go to Settings
  • Disable Enable native calls
  • Terminate the application and relaunch it
  • Attempt to replicate the Push notification behavior

In case the issue won't be resolved after all the steps above were completed, please see the next step.

Check permissions

  • Android: Settings > Apps > Intermedia Unite the essentials are:

    • App Permissions
      • Contacts (for Contacts sync)
      • Microphone
      • Phone
      • Storage (for attachments)
    • App Data Usage
      • Mobile Data (if using Intermedia Unite on cellular network)
      • Wi-Fi
      • Background data
    • Advanced > Battery > Background restriction (allowed by default)

    Note: the path and the options may vary depending on the Android UI.

  • iOS: Settings > Intermedia Unite > 
    • Contacts (for Contacts sync)
    • Photos: Read and Write (for attachments)
    • Microphone
    • Background App Refresh
    • Mobile Data (if using Intermedia Unite on cellular network)
    • Notifications > Allow Notifications

Information to collect

Do not hesitate to send your feedback through Mobile app. Read Knowledge Base article on gathering diagnostic logs for Intermedia Unite Mobile App for instructions. This will automatically collect the following basic info:

  • Device model
  • OS version 
  • App version 

Please append your feedback with several details:

  • what exactly happens, i.e. calls drop, unable to place a call, line is breaking up, etc.
  • what network connection you use, i.e. Wi-Fi, cellular data (provider), VPN connection, etc.

Contact Support team and provide with the information gathered.