This article describes possible issues with the Push notifications on Intermedia Unite Mobile app.

Issues

  • Incoming calls don't come through
  • Call notification is shown for a brief moment, making it impossible to pick up the call

Troubleshooting Steps

  • Open Settings Screen (Cogwheel icon on the Main Screen)
  • Go to Settings
  • Disable Enable native calls
  • Terminate the application and relaunch it
  • Attempt to replicate the Push notification behavior

In case the issue won't be resolved after all the steps above were completed, please see the next step.

Information to collect

Do not hesitate to send your feedback through Mobile app. Read Knowledge Base article on gathering diagnostic logs for Intermedia Unite Mobile App for instructions. This will automatically collect the following basic info:

  • Device model
  • OS version 
  • App version 

Please append your feedback with several details:

  • what exactly happens, i.e. calls drop, unable to place a call, line is breaking up, etc.
  • what network connection you use, i.e. Wi-Fi, cellular data (provider), VPN connection, etc.

Contact Voice Support team and provide with the information gathered.