Note: The Subscription tab is available only for the new accounts with the subscription billing model.

Contact Center Express subscription could be purchased and assigned to Users allowing them to become agents/managers of Contact Center group.
The User with one subscription can be a manager and an agent at the same time.

This subscription is not included in Intermedia Unite subscription and should be purchased additionally.
Contact Center Express subscription can be purchased only above Intermedia Unite subscription.

Contact Center Express should be enabled to start managing the subscription.

To add Contact Center Express Subscription please go to Intermedia Unite > Contact Center > Subscription or Contact Center > Users > Manage Contact Center subscriptions.

On the Subscription tab you can add or reduce the number of available licenses.
Also, you will see the price per license there.

After that, you will be able to assign available licenses to users.
Please go to Users tab under Contact center > select Users without Contact Center and add the licenses.

Users with Contact Center Express licenses can be added as agents or/and managers to Contact Center groups.
For more information please see article Managing Contact Center Express.