Active Report is available for All agents and for each agent separately.

Active Report for all agents

It includes the following info:

  • Total active calls
  • Calls in queue
  • Agents logged in
  • Agents with customers

Moreover, there are Call Durations diagrams that show the duration of calls in total, by queue time and by talk time.

Active Report is also showing the status of the Contact Center agents in the Agent Status section.
The displayed information can be sorted by Status, Agent, Last logged in, Last logged out.

Active Report for each agent

It includes the following info:

  • Total calls
  • Rolled calls
  • Calls per hour (Avg)
  • Status
  • Last logged in
  • Last logged out

Rolled calls = Total - Answered.

Maximum and Average Talk Time can be seen in the diagram.

Both reports can be printed and downloaded in CSV format by using icons in the right upper corner.

Related articles:

Historical Reports for All agents

Historical Reports for Single agent

Frequently Asked Questions