This guide describes how to use Intermedia Unite Call2Teams integration. Read the Admin Guide for more information on how to enable and configure Intermedia Unite Call2Teams.

Once fully configured, the Office 365 phone system add-on will appear within Teams for each user under the section labeled Calls.


Use speed dial to call someone in your organization or use the dial pad feature to type in the phone number you wish to call and press the Call button.

Note: once the Intermedia Unite integration to Microsoft Teams has been enabled, it may take up to several hours for a Keypad to appear. If you do not see a Keypad, log out from your Teams account and log in. 


Teams will place the call to your destination and utilize the microphone and speakers your user has set up for this purpose. 


Congratulations, you have used your Intermedia Unite phone service to successfully make calls from Microsoft Teams.

Because you created a new device for each user within your Intermedia Unite service, when the user receives an inbound call to their phone number, the call will also ring within Teams.  Your user may answer the call within Teams by simply pressing the phone handset icon.