The Role assigned to the user will determine the user's visibility of other users. Users of peer level or above are hidden; for example a user with the Agent role who is given access to the Monitoring screen will only see him- or herself being monitored. Team Leaders will see all Agents within their team but no other Team Leaders or above. Office Managers will see all users within their location except for Call Center Managers. Call Center Managers can see everyone in all locations except for other Call Center Managers.