The Monitoring screen is divided into five separate panels: Daily Global Statistics, Daily IVR Statistics, Daily Queue Statistics, Current Queues Status, and Current Agent Status. Daily panels will show cumulative statistics for the day and Current panels will show you a real-time view of what is currently happening.
See screenshot below.


Use the plus and minus signs to the left of each panel name to collapse or expand the panel.

For more information, please refer to the following articles: