To set selected Agents to Not Available Status:

  1. Place a checkmark to the left of any Agents you wish to set to Not Available.
  2. Click Not Available.
    not available
     The Agent(s) will show in Not Available status upon the next automatic refresh of the Monitoring page


  • Do not click your browser refresh function after clicking the Not Available button. The Monitoring page will refresh automatically. Only allowed status transitions will be executed. If an Agent is in a status that does not support transition to Not Available, the Agent will remain in the status he/she was in);
  • Feature compatible with desktop Contact Center Agent application version 11.6 only. Attempts to make status changes with this feature to Agents using earlier versions of the Contact Center Agent desktop application will not take effect.