Overview

The Reports page is where you can generate information on the performance of your contact center such as statistics for your IVRs, queues, and representatives.

Navigate to Analysis > Reports.

Analysis

Next, choose the Reports component you wish to view (such as Historical Reports, Scheduled Reports, etc).

Analysis > Reports

Now choose the specific report you're interested in.  Use the tabs along the top of this page (General, Queues, Agents, etc) to browse reports by category.

Analysis > Reports > Historical Reports

For more information, please refer to the following articles: