Contact Center - Manage - Suspended Emails

Overview

Navigate to the Manage Susp. Emails page (Manage in Real Time > Manage Suspended Emails) to manage emails that have been suspended by your agents; a list of all suspended emails will be displayed.

For more information, please refer to the following articles:

• Searching & Navigating for Suspended Emails
• Download - Email
• Review Email Classification Information
• Re-route Emails to a Queue or User