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Contact Center - Manage - Suspended Emails

Article ID: 54672 Last updated on 5/19/2020 7:59:17 PM Product: Intermedia Unite
Tags: Contact Center
URL: https://kb.intermedia.net/article/54672

Overview

Navigate to the Manage Susp. Emails page (Manage in Real Time > Manage Suspended Emails) to manage emails that have been suspended by your agents; a list of all suspended emails will be displayed.

Manage in Real time

Manage Suspended Emails

For more information, please refer to the following articles:

  • Searching & Navigating for Suspended Emails
  • Download - Email
  • Review Email Classification Information
  • Re-route Emails to a Queue or User
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