The Chat Queue Options page allows you to define settings for the selected chat queue to create a more customized treatment experience for customers. This page consists of five tabs: General Settings, StylingTreatment Options, Default Headers and Messages, and Data Collection.

Configure Queues

Note: Always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.

Chat Queue General Settings Tab

Styling Tab

Treatment Options Tab

Default Headers And Messages Tab

Data Collection Tab