To add a working hours schedule:

  1. Click Add.

    Working Hours Schedules

  2. The dialog box Add Working Hours Schedule appears.
  3. Type a Name and Description for the new schedule and click OK.

    Working Hours Schedules

  4. The new schedule appears in the Schedules list with the status Not in use. The schedule status will only become In use once it is assigned to a queue

    Working Hours Schedules