To remove a profile picture from an Agent’s account:

  1. Navigate to Configure > General > Agents.  Choose a Team if needed.

    Remove Profile Picture

  2. Now select an Agent.

    Remove Profile Picture

  3. Click on the General Information tab.  From the Identification section, mouse over the avatar/profile pic, and click Clear.

    Remove Profile Picture

  4. A Delete confirmation dialog box appears. Click OK.

    Remove Profile Picture

  5. The profile picture is removed from the Agent’s account.

    Remove Profile Picture

  6. Click Update to save your changes.

    Remove Profile Picture