Overview

By looking at the real-time dashboards and alerts captured by the Hosted Contact Center solution, you get a 360-degree view of your contact center.

The dashboard allows you to monitor your call center performance through contact center statistics, call queues, service objectives, agent performance and much more. The information provided allows you to make informative decisions based on comprehensive real-time data, help improve service quality, and respond to challenges before they become crises.

Executive Dashboard

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