After conducting a recording search, you have the option to download all recordings listed on one page of your search results.

To download all recordings in your search:

  1. Perform your recording search.
  2. Click Download All to download all recordings listed on the current page.

    Note: You can download only those recordings that are displayed on the search page. If there are multiple search pages, you’ll need to go through them one by one and click Download All on each page.
  3. The Downloading Multiple Recordings dialog box will appear notifying you that a zip file is being prepared for download. To continue the download process, wait for the zip file preparation to complete. Click Cancel to stop the download process. If the download process is cancelled, the dialog box will close and the recordings won’t be downloaded.
  4. A notification appears in the Downloading Multiple Recordings dialog box once the zip file containing all recordings is ready for download. Click Open.
  5. The file will be saved to your Downloads folder.
  6. Extract files from the zipped folder to view the list of downloaded recordings.

Note: Voice recording zip folder names appear as InboundRecs_#, where “#” is replaced by a numeric value depending on how many voice recording zip files are downloaded (e.g. InboundRecs_1). Chat recording zip folder names appear as Chats_#, where the “#” is replaced by a numeric value depending on how many chat recording zip files are downloaded (e.g. Chats_1).