Registered SMS numbers can be reassigned to different queues. To manage SMS numbers:

  1. In the Client Admin Portal, navigate to Configure > General > Queues.
  2. Click Manage SMS
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  3. A list of registered SMS numbers is listed on the page; if there are no registered SMS numbers, this page will be blank. Click Edit for the SMS number you wish to edit.
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  4. The Edit SMS dialog box opens :
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    • Ignore - To ignore SMS messages:
      From the Routing Action drop down menu select Ignore.
      In the Description field edit or add a description for the selected SMS (optional).
      Click OK.
      Updates are saved and applied to the selected SMS; all SMS messages will be ignored.
      Note: Any options selected for closed or unattended queues located at the lower half of the Edit SMS dialog box do not apply when ignoring SMS messages.
    • Route to Queue - To route SMS messages to a queue:
      From the Routing Action drop down menu, select Route to Queue.
      From the Queue drop down menu, select the Queue where you wish to send the SMS messages.
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      In the Description field edit or add a description for the selected SMS (optional).
      Complete the behavior for closed or unattended queue options.
      Click OK.
      Updates are saved and applied to the selected SMS; the selected SMS number is reassigned to the newly selected queue.
    • Route to Email - To route SMS messages to an email address:
      From the Routing Action drop down menu, select Route to Email.
      In the Email field, enter the email address where you wish to send the SMS messages.
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      In the Description field edit or add a description for the selected SMS (optional).
      Click OK.
      Updates are saved and applied to the selected SMS; all SMS messages will be sent to the specified email address.
      Note: Any options selected for closed or unattended queues located in the lower half of the Edit SMS dialog box do not apply when ignoring SMS messages.
    • Route to Web Service - To route SMS messages to a web service:
      From the Routing Action drop down menu, select Route to Web Service.
      In the Web Service field, enter the web service URL.
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      Parameters which will be sent with your web service URL are as follows:
      MobileNumber={1} (the number the message came from)
      ShortCode={2} (the number the message was sent to)
      Message={3} (the message content)