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Contact Center - Agents (users)

Article ID: 55402 Last updated on 6/19/2020 10:37:34 AM Product: Intermedia Unite
Tags: Contact Center
URL: https://kb.intermedia.net/article/55402
Individuals assigned the role of Agent will only have access to information created for and assigned to them. These functionalities include personal schedules, request training, and request vacation.
For more information, please refer to the following articles:
  • Agent Schedule
  • Team Schedules
  • Vacation Manager for Agents
  • Trade Proposals
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