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Contact Center - Agents (users)

Article ID: 55402 Last updated on 6/19/2020 10:37:34 AM Product: Contact Center

URL: https://kb.intermedia.net/article/55402

Individuals assigned the role of Agent will only have access to information created for and assigned to them. These functionalities include personal schedules, request training, and request vacation.

For more information, please refer to the following articles:

Agent Schedule
Team Schedules
Vacation Manager for Agents
Trade Proposals