Every account begins with the Default Team and a System Administrator user account. The default team is configured with full administrator access. It is recommended that a new team is created and configured with access appropriate for your contact center representatives. The Team Configuration page is comprised of five tabs, displayed on the right side of the screen: General Information, Security, Skillsets, Members, and Chat.

To create a new team:

  1. Click Add Team.

    Team Configuration

  2. A highlighted entry named New team is added to the column on the left.

    Team Configuration

For more information, please refer to the following articles: