Note: Manage Queue Hours is not applicable when using Working Hours Schedules. With Working Hours Schedules, the schedule is assigned to the queue vs managing hours from the queues configuration page. Please see Working Hours by Schedules for more information

Open the Manage Hours page to set IVR queue hours.

queue hours

Weekday – The name of the day of the week (Monday, Tuesday, Wednesday, etc.).
Status – The queue status; indicates whether the queue is Open or Closed.
Opening Time (hh:mm) – Indicates the time that the queue opens; enter the time using the 24-hour clock (e.g. 08:00, 13:00).
Closing Time (hh:mm) – Indicates the time that the queue closes; enter the time using the 24-hour clock (e.g. 08:00, 13:00).
Comments – Enter any important information regarding the specified queue.

 

Note: Always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.

For more information, please refer to the following articles: