To configure items specific to your IVR:

  1. Open the IVRs screen within the Admin Portal to see the list of IVRs for your Contact Center:
    Configure > Inbound Voice > IVRs
  2. Click the Settings icon to open a screen with your specific configuration items.
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  4. The Advanced Settings dialog box opens. Enter the relevant information in the boxes.
  5. Click Update to save all changes made to the advanced settings. A warning message appears to let you know all changes take effect immediately.
    Click OK to proceed and save the changes made.