A DNIS’s current setup can be edited any time by selecting Configuration > IVRs and clicking Manage DNIS.

To Manage a DNIS:

  1. Click Manage DNIS located above the IVR table.

    Manage DNIS

  2. When the DNIS Configuration page opens, click Edit located beside the DNIS you would like to edit.

    DNIS Configuration

  3. When the Edit DNIS Label dialog box opens, edit one or more of the DNIS fields and click OK:

    • DNIS – This number allows you to determine which telephone number was dialed by a customer.  Edit the number if it has changed.
    • IVR – Indicates which IVR the DNIS is applied to. From the drop-down menu, select an IVR from the list.
    • Label – Describes the DNIS. If no label exists for the currently selected DNIS, enter a description that best describes the DNIS. If a label already exists for the DNIS, edit as desired.

    Edit DNIS Label

  4. When the Edit DNIS Label dialog box closes, the DNIS is stored in the data model and is associated with the IVR in the IVR Studio.