To view resolutions per queue, select Per Queue, located at the top of the page.

Per Queue View

When Per Queue is selected, users can add/remove resolutions to/from various queues:

  1. From the Queue drop-down menu, select a Queue.

    Per Queue View

  2. The Resolutions for the selected queue are displayed at the bottom of the page.

    Per Queue View

  3. Click Update to save your changes.

    Per Queue View