Before doing an Evaluation you will have to create the templates and questions that will be used to evaluate the agent-customer interactions.

To create an Evaluation template:

After opening the Evaluator, click on the Form Templates tab. After clicking on the tab you will be presented with a screen showing all existing templates. 

Form Templates
Note: the very first time you access the Evaluator, there will be no existing templates and the screen will appear blank.

For more information, please refer to the following articles: