The Data Export Options tab allows you to configure how the data will be exported, as well as what data, such as the voice recordings or the voicemail activity, will be exported to the FTP Server.
General

  1. From the drop-down menu, select which format you want the data exported in.
    File format
    You can choose between CSV (Comma separated value) and XML (Extensible Markup Language).
  2. Check as many of the checkboxes as desired to include that data, in addition to the Call Recordings, that is exported to the FTP Server
Option Description
Include CDR's Checking this option will include the Call Detail Record file in your export with voice interactions only
Include Recording URL's within CDR This will include a link in the CDR file for each record to access the call recording audio file from its cloud storage location
Include Configured SIP Headers This will create a file including the SIP headers configured for your account
Include Voicemails Activity This will include a separate records file with voicemail activity
Include Callback Activity This will include a separate records file with callback activity
Include Dialaround Activity This will include a separate records file with Dialaround activity
Include Chat Sessions This will include a separate records file with Agent to Customer Chat activity
Include Team Profiles This will include a separate records file with Team Profiles Configuration information
Include Agent Activity This will include a separate records file with Agent related activity
Include Hosted DID Profiles This will include a separate records file with Hosted DID  Configuration information
Include Evaluation Activity This will include a separate records file with evaluation related activity
Include Voice Recordings This will include all previous day's voice call recording audio files
Include transfers to 3rd parties within CDR's This will include 3rd part transfer information within the CDR file
Include non-answered calls within CDR's This will include non-answered calls information within the CDR file
Include Agent Profiles This will include a separate records file with Agent Profile  Configuration information
Include Agent Sessions This will include a separate records file with Agent session related information
Include Hosted DID Activity This will include a separate records file with Hosted DID related activity

Note: always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.