Open the Classifications page (Configure > General > Classifications) and you will see five tabs displayed:

  • General
  • Client Types
  • Subjects
  • Resolutions
  • and Flagging Reasons.

The General tab is where the feature can be turned on or off for each type of event: Incoming Calls, Outgoing Calls, Emails, and Chats.

Classifications Page

For more information, please refer to the following articles: