Now that your survey questions have been created, you are ready to record your prompts.

  1. Dial in to the Survey Recording Studio at either of the following numbers:
    • For Toronto Data Center Hosted Clients: 855-741-3173
    • For Chicago Data Hosted Clients: 888-902-0835
  2. Enter your usual IVR Passcode.
  3. Enter the correct Survey Number (i.e. 698, 699, etc.) and press #.
  4. Similar to the regular recording studio, you can Record, Listen, Publish, or Retrieve saved messages. Prompt recording messages are as follows:
    • 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 These numbers correspond to the questions.
    • 90 – This is the Welcome message.
    • 99 – This is the Farewell message.

You must Record and Publish your survey prompts, just as you do in the regular recording studio. If you do not publish the prompts, they will not play.

Check the Enabled checkbox when you want your survey to go live.

Note: Agents can transfer inbound callers to the survey using the survey option in the transfer screen. If there is more than one active survey, agents can select the appropriate survey from the list.