Use the filter feature to narrow your schedule search and find all agents in that schedule who meet the Agent & Team and/or Skill. To filter schedules:

  1. Click Filter.
  2. In the Agents & Teams tab select the Agent(s) and/or Team(s) for whose scheduled events you would like to search.

    Note: To search for all Agents & Teams click Select All in the Agents & Teams tabs. To deselect all Agents & Teams, click Clear All
  3. In the Skills tab select the Skills for which you want to search.

    Note: To search for all Skills, click Select All in the Skills tabs. To deselect all Skills, click Clear All in the Skills tabs 
  4. Click Get Data.

  5. Any events scheduled for the selected date(s), agents and teams will be displayed in the published schedule.