To navigate to the Call Transfer Information page, select Configuration > General > Transfer Info from the Admin Portal Navigation Pane. Open the Call Transfer Information page within the Admin Portal to create or edit call transfer information.

Transfer Information Navigation

Arrows ( ↑ ↓ ):  Click ↑ to move the transfer information up one position. Click ↓ to move the transfer information down one position.

When the Information is mandatory in order to complete transfers checkbox is checked, all fields in the Contact Center Transfer Information dialog box must be completed by the agent.