Events consist of both working and non-working events. Working events include training, meetings, and one-on-ones, while non-working events include sick days and vacation. From the Event Types tab you can Add and Edit Event Types. For working events, users will be answering the phone. For non-working events, users will not answer phones.

Access the Event Types tab by selecting Main Menu > Patterns > Users.

For more information, refer to the following articles: