Once a list is loaded, you will need to verify that your agents are assigned to the appropriate outbound queues in the exact same manner they would be assigned and given skillsets for inbound queues.

Call times, dates, retries etc. are all configured in the list. Once a list is live, and within the call time and date parameters, calls will be automatically delivered to agents logged in with the matching outbound queue in their skillsets.

Multiple outbound queues can be created, just like inbound queues. Agents with different skillsets can be assigned specific outbound lists. This is controlled by the Queue Name column.