Reports are generated from the following information, as is located in the schedule: Agent, Events, Queues, Vacation Limit, and Vacation. Each type of information will appear in its own report.

To view one of the five reports:

  1. From the Main Menu select which report you would like to view (e.g. Agent).
  2. Click the Start Date date picker and select the first date you want to be featured in the report. Click the End Date date picker and select the last date you want to be featured in the report.
  3. Click Refresh.
  4. The report will display information for the date range selected.

For more information, please refer to the following articles: