To set up a voice campaign:

Using Text to Speech

  1. Check the Enable delivery via phone call checkbox to have phone calls delivered from your campaign.

    Using Text to Speech

  2. Choose the Caller ID that you want to appear on the phone number receiving the call, from the drop down menu.

    Using Text to Speech

    Note: You cannot create a new Caller ID option here. The options in this drop down menu come from the existing numbers in your account from the options found under the Configuration > General menus.

  3. In the Text to Speak field type in the text you would like to be spoken for your campaign.

    Note: You must write out the words for * and # for the voice to speak star and pound.

    Using Text to Speech

  4. From the Voice drop down menu select the voice you want your text to be spoken in. You have 7 options to choose from: All voices are female and there are three English, two French, and two Spanish options.

    Using Text to Speech

    Each of the voices you can choose from have a different accent or sound to them. The EN voices are just different accents of English voices. FR-CA is a voice that will speak in Canadian French, while FR-FR will speak Parisian French. ES-MX will speak Latin American Spanish, while ES-ES will speak European Spanish. The If you want to preview what your text sounds like, click on Try voice located beside the drop down menu.

    Using Text to Speech

    After clicking on the Try voice link, this will prompt a download of an audio file that will speak the text that you just wrote.

    Note: It is also important to understand that the voices will not translate your text, but will speak whatever is written in the text box word for word.

  5. Max Playbacks is used to define the amount of times the message will be replayed to the contact if no response is given. From the drop down menu you can choose from 1, 2 or 3 replays of your message to the contact.

    Using Text to Speech

  6. After these options have been defined there are also various Ringing Options that can be defined:

    Using Text to Speech

    • Max attempts - Defines the total number of times the campaign will call the contact; this number includes the initial call, and any subsequent retries as a whole.
    • Ringing Seconds - The amount of time, in seconds, that the phone will ring waiting for a contact to answer the call.

      Note: The default Ringing Seconds is set to 30, however you may want to increase this number as some people take longer to answer the phone, or it takes longer for voicemail services to pick up, so in order to have less attempts result in a failure, it is recommended to increase the Ringing Seconds.

    • Retry Minutes Interval - The amount of time, in minutes, before the campaign attempts to call the contact again.
  7. Click Save to save the campaign.

    Using Text to Speech

Note: All Voice campaigns have a 30 minute per attempt timeout, from the moment the number is dialed and the phone starts ringing, to the total number of playbacks being played. If you construct a long message to be delivered to contacts, this could potentially result in your entire message not being played to a contact. It is important to construct your messages accordingly.

Dynamic Notification Voice campaign outbound calling capacity is set as a default to 3X as many available outbound voice channels as there are concurrent Agents licensed in the MyContactcCenter Account