Contact Center - Schedules

In the Schedules section, you can view and edit your own schedules along with everyone else’s schedules before publishing them. You can also add events, such as sick days or training, once you have full coverage for the phones. Once schedules are finalized they can be published.

For more information, please refer to the following articles:

• Unpublished Schedules
• Add, Edit and Remove Schedule
• Unpublished Schedules Views
• Published Schedules Views