The Agent Schedule section view displays your published schedule for one week from the date selected. Your schedule will include shift and event information for each day as well as the start and end times of each shift and event scheduled for the selected days.

To view your Schedule:

  1. Select Main Menu > Agent Schedule > Schedule.
  2. Click the Schedule Date date picker and select a day.

  3. The Schedule is updated automatically and a full week of your schedule is displayed.