Exporting contacts from a given campaign will allow you to see, on a contact by contact basis, the general success or failure of your campaign as it relates to contact completion and acknowledgement. This export can be considered a campaign results report delivered in excel (.csv) format.

To export contacts from a campaign:

  1. Find the campaign from which you wish to export.

    Exporting Contacts

  2. Click Contacts in the breadcrumb navigation.

    Exporting Contacts

  3. Select your filters as desired, then select the Export button to begin the exporting process.

    Exporting Contacts

    Note - The export will only export those contacts that match your filter criteria.

The Save or Open dialog box will appear as follows:

Exporting Contacts

Select to save the file or open the file and click OK.

The contacts export file will show the following columns with column headers:

  • Contact Full Name
  • Contact Phone number (for voice notifications) if configured
  • Contact SMS (mobile phone number for SMS notifications)  if configured
  • Contact email address (for email notifications) if configured
  • Voice notification delivery status (note - the numeric value is a code - the description in brackets identifies the status)
  • SMS delivery status
  • Email delivery status
  • The last delivery attempt for voice notifications (date and time)
  • Indication as to the acknowledgement of the voice notification
  • The acknowledgement digit received by the contact (if acknowledged)

Exporting Contacts