Dynamic Notification is a tool that allows you to manage your Dynamic Notification campaigns.

Dynamic Notification campaigns allow you to communicate with customers, on schedules you define and control.  Touch base via SMS, e-mail, text-to-speech, or voice recording.  You can use campaigns for a variety of purposes, including but not limited to:

  • Collecting feedback via surveys.
  • Reminding customers of upcoming appointments and meetings.
  • Helping drive awareness of events, promotions, and new products/services.

Clicking on the Dynamic Notification menu link will open the feature in a separate browser tab, that looks and behaves in the same manner as the Client Administration Portal.

To get started, sign in to your Contact Center admin portal.  Click Configure > Outreach > Dynamic Notification.

Dynamic Notification

Here is the new browser tab that will open for Dynamic Notification.

Dynamic Notification

On this page you will find the following options in the left-hand navigation menu: Dashboard, Manage Campaigns, Phrase Manager and Audit Trail.  From this page, you can:

  • set up a new dynamic notification campaign
  • edit an existing campaign
  • add contacts to your campaign
  • define how you want your notifications to be delivered (through Voice, SMS, and/or Email messages)
  • and more!

For more information, please refer to the following articles: