Your contact center can remain partially open for a holiday. For example, if your contact center is open for a half-day starting on the morning of Christmas Eve (Dec. 24th) and is closed all day for Christmas Day (Dec. 25th), you can add both dates on the Holidays tab. Prior to the half-day, use the Working Hours tab to set holidays to Open and specify the shortened hours. At the end of the half-day, set holidays to Closed for the following day.