This tutorial is intended as a guide to set up the configuration details of a Contact Center the first time and can also be a reminder for some tasks that are done infrequently.  This guide is intended to help get a standard Contact Center ready to take the first call.  The tutorial focuses on voice-only setup.  There are several steps involved in standing up a new Contact Center and the details are directly linked to the features and functions of the IVR design and information flow.  The tutorial assumes a standard build with the key elements to route calls to the agents trained for specific calls, and that callers have the information needed to get to those agents.

For more information, please refer to the following articles: