Building a Standard Design IVR

You can easily build a standard design IVR using the Simple IVR Tool.

Note: if you need a more complex IVR design, reach out to your Account Manager for further information.

Before you can build the IVR, several components need to be in place:

  1. Holiday schedule
  2. Working-hours schedule
  3. Prompt scripts and prompt recordings

Once the IVR is built, you can complete the configuration tasks to prepare for the first call to the new Contact Center.